Service Disclosure Statement

1. Who We Are and What We Do

The Visa Doctor is a visa document preparation and administrative support service. We help individuals, couples, and families in East Africa organize, review, and assemble visa application packages for the following destinations: Canada, the United States, the United Kingdom, Australia, and Dubai (UAE).

Our role is to guide you through the documentation process - helping you understand what is required, identify gaps in your application, and present your materials clearly and completely.

2. We Are Not Immigration Consultants or Lawyers

This is important to understand before purchasing our services.

The Visa Doctor is not a licensed immigration consultant, immigration lawyer, or regulated immigration adviser in any jurisdiction. We do not:

• Provide legal advice of any kind
• Represent you before any government authority, embassy, or visa processing centre
• Guarantee visa approval or predict the outcome of your application
• Advise you on immigration strategy, pathways, or eligibility assessments

If you require legal immigration advice, please consult a qualified and licensed immigration professional in your country or the destination country.

3. What Our Service Includes

When you purchase a service package from The Visa Doctor, you receive:

• A personalised document checklist tailored to your visa type and destination
• Review of your documents for completeness and common errors
• Guidance on how to organise and present your application package
• Access to our WhatsApp support line for administrative questions related to your application package

What we deliver is a well-prepared, clearly organised application package. The submission of that application — and all decisions regarding it — remain entirely with you and the relevant visa authority.

4. No Guarantee of Outcome

Visa decisions are made solely by the relevant government authority or embassy. The Visa Doctor has no influence over, or relationship with, any visa authority, embassy, consulate, or processing centre.

A complete and well-prepared application improves your chances of a smooth review — but it does not guarantee approval. Visa outcomes depend on many factors outside our control, including your personal circumstances, the policies of the destination country, and the discretion of the reviewing officer.

Because our service is based on time, administrative work, and document preparation, refunds are not provided based on visa outcomes, including refusals or delays.

5. Your Responsibilities

By purchasing our services, you confirm that:

• All information and documents you provide to us are truthful, accurate, and genuine
• You understand that submitting false or misleading information to a visa authority is a serious offence that may result in refusal, bans, or legal consequences — and that The Visa Doctor bears no responsibility for any such outcome
• You are responsible for submitting your own application by the appropriate deadline and through the correct channel
• You have read and understood this disclosure before purchasing

6. Pricing and Payment

Our pricing is fixed and published transparently on our website. We do not negotiate on price or offer discounts. Payment is required in full before services commence.

By completing payment, you agree to our terms of service, this disclosure statement, and our privacy policy.

7. Scope Limitations

Our service covers document preparation only. We do not assist with:

• Booking travel, accommodation, or appointments
• Translation or certified notarisation of documents (though we can advise when these are needed)
• Any activity that falls within the regulated practice of immigration law

8. Contact

If you have questions about the scope of our service before purchasing, please use the contact form on our website. We are happy to clarify what we can and cannot help with.

• The Visa Doctor Website: TheVisaDoctor.com
• Email: info.thevisadoctor@gmail.com

Purchasing our service does not create a lawyer-client or immigration consultant-client relationship. This disclosure shall be governed in accordance with the laws of Tanzania.

This disclosure is provided to ensure you make an informed decision before purchasing. The Visa Doctor is committed to honest, straightforward service - and that starts here.

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1. Sisi Ni Nani na Tunachofanya

The Visa Doctor ni huduma ya maandalizi ya nyaraka za visa na msaada wa kiutawala. Tunasaidia watu binafsi, wanandoa, na familia katika Afrika Mashariki kupanga, kupitia, na kuandaa mafaili ya maombi ya visa kwa ajili ya safari kwenda:

• Canada
• Marekani
• Uingereza
• Australia
• Dubai (UAE)

Jukumu letu ni kukuongoza katika mchakato wa maandalizi ya nyaraka — kukusaidia kuelewa kinachohitajika, kubaini mapungufu katika maombi yako, na kupanga nyaraka zako kwa uwazi na ukamilifu.

2. Sisi Sio Washauri wa Uhamiaji au Mawakili

Ni muhimu kuelewa jambo hili kabla ya kununua huduma zetu.

The Visa Doctor si mshauri wa uhamiaji mwenye leseni, wakili wa uhamiaji, wala mshauri wa uhamiaji aliyedhibitiwa katika mamlaka yoyote. Hatu:

• Kutoa ushauri wa kisheria wa aina yoyote
• Kukuwakilisha mbele ya mamlaka yoyote ya serikali, ubalozi, au kituo cha kushughulikia visa
• Kuhakikisha kupatikana kwa visa au kutabiri matokeo ya maombi yako
• Kushauri kuhusu mikakati ya uhamiaji, njia za uhamiaji, au tathmini ya kustahiki

Ikiwa unahitaji ushauri wa kisheria kuhusu uhamiaji, tafadhali wasiliana na mtaalamu wa uhamiaji mwenye leseni katika nchi yako au nchi unayoenda.

3. Huduma Zetu Zinajumuisha Nini

Unaponunua kifurushi cha huduma kutoka The Visa Doctor, utapokea:

• Orodha maalum ya nyaraka zinazohitajika kulingana na aina ya visa na nchi unayoenda
• Mapitio ya nyaraka zako ili kuhakikisha ukamilifu na kuondoa makosa ya kawaida
• Mwongozo wa jinsi ya kupanga na kuwasilisha mafaili yako ya maombi
• Huduma ya msaada kupitia WhatsApp kwa maswali ya kiutawala yanayohusiana na mafaili yako ya maombi

Tunachokutoa ni mafaili ya maombi yaliyoandaliwa vizuri na kupangwa kwa uwazi. Kuwasilisha maombi hayo — pamoja na maamuzi yote yanayohusiana nayo — ni jukumu lako binafsi na mamlaka husika ya visa.

4. Hakuna Dhamana ya Matokeo

Maamuzi ya visa hufanywa na mamlaka husika ya serikali au ubalozi pekee. The Visa Doctor haina ushawishi wowote wala uhusiano wowote na mamlaka yoyote ya visa, ubalozi, konseli, au kituo cha kushughulikia maombi.

Maombi yaliyoandaliwa vizuri na kwa ukamilifu yanaweza kuongeza nafasi ya kupitia mchakato kwa urahisi — lakini hayawezi kuhakikisha kupatikana kwa visa. Matokeo ya visa hutegemea mambo mengi yaliyo nje ya uwezo wetu, ikiwa ni pamoja na:

• Hali zako binafsi
• Sera za nchi unayoenda
• Uamuzi wa afisa anayepitia maombi yako

Kwa sababu huduma yetu inahusisha muda, kazi za kiutawala, na maandalizi ya nyaraka, hatutoi marejesho ya fedha kutokana na matokeo ya visa, ikiwemo:

• Kukataliwa kwa maombi
• Kucheleweshwa kwa maombi

5. Majukumu Yako

Kwa kununua huduma zetu, unathibitisha kwamba:

• Taarifa na nyaraka zote unazotupatia ni za kweli, sahihi, na halali
• Unaelewa kwamba kutoa taarifa za uongo au zinazopotosha kwa mamlaka ya visa ni kosa kubwa linaloweza kusababisha kukataliwa, marufuku, au madhara ya kisheria — na kwamba The Visa Doctor haitabeba jukumu lolote kwa matokeo hayo
• Una jukumu la kuwasilisha maombi yako mwenyewe ndani ya muda unaotakiwa na kupitia njia sahihi
• Umesoma na kuelewa taarifa hii kabla ya kununua huduma

6. Bei na Malipo

Bei za huduma zetu zimewekwa rasmi na zinaonyeshwa kwa uwazi kwenye tovuti yetu. Hatujadili bei wala kutoa punguzo. Malipo kamili yanahitajika kabla ya huduma kuanza.

Kwa kukamilisha malipo, unakubaliana na:

• Masharti yetu ya huduma
• Taarifa hii ya ufichuzi
• Sera yetu ya faragha

7. Mipaka ya Huduma Zetu

Huduma yetu inahusu maandalizi ya nyaraka pekee. Hatusaidii:

• Kuweka nafasi za safari, malazi, au miadi
• Tafsiri au uthibitishaji rasmi wa nyaraka, ingawa tunaweza kukuongoza pale ambapo vinahitajika
• Shughuli yoyote inayohusiana na taaluma iliyodhibitiwa ya sheria za uhamiaji

8. Mawasiliano

Ikiwa una maswali kuhusu mipaka ya huduma yetu kabla ya kununua, tafadhali tumia fomu ya mawasiliano kwenye tovuti yetu. Tutafurahi kufafanua mambo tunayoweza na tusiyoweza kusaidia.

• The Visa Doctor Tovuti: TheVisaDoctor.com
• Barua pepe: info.thevisadoctor@gmail.com

Kununua huduma yetu hakumaanishi kuanzishwa kwa uhusiano wa wakili na mteja au mshauri wa uhamiaji na mteja.

Taarifa hii ya ufichuzi itatawaliwa kwa mujibu wa sheria za Tanzania.

Taarifa hii imetolewa ili kuhakikisha unafanya uamuzi wenye ufahamu kabla ya kununua huduma. The Visa Doctor imejikita katika kutoa huduma ya kweli, ya wazi, na ya moja kwa moja — na yote yanaanzia hapa.