Frequently Asked Questions

Our standard pricing applies per application to ensure the highest quality of service. However, your spouse and children traveling with you may receive a lower rate. See our Pricing page for details.

For very large families or groups, please contact us directly through our contact form for a quotation.

We accept all major credit cards, debit cards, and mobile money through our billing portal. Contact us through our contact form for bank transfer options. At this time, we do not accept cash.

You will receive your secure link via email within 10 minutes of completing your payment. You will also receive our direct WhatsApp number, and instructions for document submission. Should you not receive your link, please message us through our contact form.

We provide expert review and guidance for your visa application. We ensure your forms are correctly filled, your documents meet embassy standards, and your application is ready for submission. We help you secure travel reservations (not bookings), assist with travel insurance purchases, and help ensure all of your documents and application forms are complete. We do not provide advice or guarantee your visa will be approved.

Absolutely. That is part of our service. We handle the technical side, including resizing and converting documents to embassy specifications, and organizing your PDFs.

Once we receive all your required documents and forms, our standard comprehensive service takes between 3 to 5 business days. If you need rushed service, we can still help. Message us directly through our contact form and we will do our best to help you.

Yes! We are proud to offer full communication and support in both English and Swahili.

No, and no one can guarantee a visa approval, as the final decision rests entirely with the embassy. If any company is guaranteeing your visa will be approved, this is a red flag, and we encourage you to work with us, or another reputable company. We guarantee that your application will be 100% accurate, complete, and presented in the best possible way to maximize your chances.

If a rejection occurs, we will help you analyze the refusal letter from the embassy to understand their reasoning, so you can take the next best step.

We are experienced visa documentation experts. We do not provide legal representation in court, but we ensure the administrative and documentation process is flawless.

No, our WhatsApp number is reserved as a support and communication line for those we are currently working with. However, we will respond via our contact form as quickly as possible, usually within a few hours. We also offer paid online consultations via WhatsApp video or voice call. See our payment page for details.

Yes, we provide consultations via WhatsApp phone or video call. Please go to our booking page to pay for your consultation.

Once you are a client, you will receive priority support through our dedicated client WhatsApp and email for direct communication with your case handler.